Botsense

Terms of Service

Effective Date: 15 November 2024 | Last Updated: 7 March 2026

Please read these Terms of Service carefully before accessing or using any Botsense service. By creating an account, subscribing to a plan, or using our website (botsense.io), API (api.botsense.io), or any related tools, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our services.

1. Introduction and Acceptance

Welcome to Botsense, operated by Botsense Tech Private Limited (CIN: U51390MP2019PTC049306), a company registered under the laws of India with its registered office at 3rd Floor, Prestige Vihar, Scheme No 74C, Vijay Nagar, Indore, Madhya Pradesh 452010, India. These Terms of Service ("Terms") constitute a legally binding agreement between you and Botsense Tech Private Limited governing your access to and use of our platform, services, and tools.

By accessing or using any Botsense service, you confirm that you accept these Terms and agree to comply with them. We may update these Terms from time to time, and your continued use of our services after such updates constitutes acceptance of the revised Terms.

2. Definitions

  • "Company," "Botsense," "we," "our," or "us": Refers to Botsense Tech Private Limited, operating under the brand name Botsense.
  • "User," "you," or "your": Any individual, business, or organization that accesses or uses Botsense services.
  • "Services": All products, features, and tools offered by Botsense, including but not limited to the WhatsApp Business API platform, broadcasting tools, chatbot builder, shared inbox, n8n automation integrations, RCS messaging, and AI-powered communication features.
  • "Content": Any data, text, images, message templates, media files, or other materials uploaded, transmitted, or generated through the use of our services.
  • "Platform": The Botsense web application accessible at https://app.botsense.io and any associated mobile or desktop interfaces.
  • "API": The Botsense application programming interface accessible at https://api.botsense.io, including all endpoints, documentation, and developer tools.

3. Eligibility and Account Registration

To use Botsense services, you must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is higher. If you are registering on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

During registration, you must provide accurate, complete, and current information including your name, email address, phone number, and business details. You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. You must notify us immediately at support@botsense.io if you suspect unauthorized access to your account.

Botsense reserves the right to suspend or terminate accounts that contain false or misleading information, or that are used in violation of these Terms.

4. Services Description

Botsense provides a platform for business communication, primarily through the WhatsApp Business API. Our services include:

  • WhatsApp Business API Access: Connect your business phone number to WhatsApp's official API for sending and receiving messages at scale.
  • Broadcasting: Send approved message templates to large contact lists for marketing campaigns, notifications, and updates.
  • Chatbot Builder: Create automated conversation flows to handle customer queries, lead qualification, and support without manual intervention.
  • Shared Inbox: A team-based inbox where multiple agents can manage WhatsApp conversations, assign chats, and collaborate on customer support.
  • n8n Automation: Integrate Botsense with your existing tools and workflows using n8n-based automation capabilities.
  • RCS Messaging: Send rich, interactive messages through RCS (Rich Communication Services) where supported by carriers.
  • Analytics and Reporting: Track message delivery, read rates, campaign performance, and agent productivity through built-in dashboards.

Service availability and features may vary by subscription plan. We continuously develop and improve our platform, which may result in changes to features or functionality.

5. Use of Services

5.1 Permitted Uses

You may use Botsense services for the following purposes:

  • Sending transactional messages such as order confirmations, shipping updates, and appointment reminders.
  • Conducting marketing campaigns to contacts who have provided explicit opt-in consent.
  • Providing customer support and handling inquiries through WhatsApp and other supported channels.
  • Automating business workflows and integrating communication tools with your existing systems.
  • Managing team-based customer conversations through the shared inbox.

5.2 Prohibited Uses

You must not use Botsense services to:

  • Send unsolicited messages (spam) to contacts who have not opted in to receive communications from you.
  • Engage in phishing, fraud, or any form of deceptive communication.
  • Distribute illegal, obscene, defamatory, threatening, or hateful content.
  • Violate Meta's WhatsApp Business Policy, WhatsApp Commerce Policy, or any applicable platform guidelines.
  • Attempt to gain unauthorized access to our systems, other users' accounts, or any data you are not authorized to access.
  • Reverse-engineer, decompile, or disassemble any part of our platform or API.
  • Use our services for any activity that violates applicable laws or regulations in India or your jurisdiction.

5.3 API Rate Limits and Fair Usage

API access is subject to rate limits that vary by subscription plan. These limits are designed to ensure fair usage and platform stability for all users. Exceeding rate limits may result in temporary throttling or suspension of API access. Specific rate limits for your plan are documented in our API documentation. Persistent abuse of rate limits may result in account suspension.

6. Pricing, Billing, and Payment

6.1 Subscription Plans

Botsense offers the following annual subscription plans:

  • Starter Plan: INR 24,999 per year - suitable for small businesses getting started with WhatsApp API.
  • Growth Plan: INR 49,999 per year - designed for growing businesses with higher messaging volumes and advanced features.
  • Enterprise Plan: Custom pricing - tailored solutions for large organizations with specific requirements. Contact us for a quote.

All prices are exclusive of applicable taxes (GST) unless stated otherwise.

6.2 Meta Conversation Charges

In addition to the Botsense platform subscription fee, you are responsible for Meta's WhatsApp conversation charges. These charges are set by Meta and are billed separately based on conversation category (marketing, utility, authentication, or service) and the recipient's country. Current rates are available in your Botsense dashboard. Botsense is not responsible for changes to Meta's pricing.

6.3 Payment Terms

All payments are processed securely through Razorpay. We accept major credit cards, debit cards, UPI, net banking, and other payment methods supported by Razorpay. Subscriptions are billed annually unless otherwise agreed. You authorize Botsense to charge your selected payment method for recurring subscription fees.

6.4 Auto-Renewal and Cancellation

Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You can cancel auto-renewal through your account dashboard or by contacting us at support@botsense.io. Cancellation takes effect at the end of the current billing period; you will retain access to services until then.

6.5 Late Payment

If payment fails or is overdue, we will notify you and provide a grace period of 7 days to complete the payment. If payment is not received within the grace period, your account may be suspended. Continued non-payment for 30 days may result in account termination and deletion of associated data, subject to our data retention policies.

7. Intellectual Property

All intellectual property rights in the Botsense platform, including but not limited to the software, APIs, documentation, branding, logos, designs, and proprietary technology, are owned by Botsense Tech Private Limited. Nothing in these Terms transfers any intellectual property rights to you.

You retain ownership of all content you upload or transmit through our services. By using our platform, you grant Botsense a limited, non-exclusive license to process, store, and transmit your content solely for the purpose of providing the services. This license terminates when you delete your content or close your account.

You may not copy, modify, distribute, or create derivative works based on our platform or any part of it without our prior written consent.

8. Data Privacy

Your use of Botsense services is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using our services, you consent to the data practices described in our Privacy Policy. For any data-related inquiries, contact us at support@botsense.io.

9. Service Level and Uptime

Botsense makes reasonable efforts to maintain high availability and reliability of its platform. However, we do not guarantee 100% uptime. Our services may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide advance notice where possible).
  • Unscheduled maintenance required to address security vulnerabilities or critical issues.
  • Factors beyond our control, including internet outages, third-party service disruptions (such as Meta's WhatsApp API), natural disasters, or force majeure events.

We are not liable for any losses or damages resulting from service downtime or interruptions. We will make reasonable efforts to restore service as quickly as possible and to communicate the status of any outages through our support channels.

10. Cancellation and Termination

User-Initiated Cancellation: You may cancel your subscription at any time by contacting us at support@botsense.io or through your account dashboard. Refunds for cancellations are handled in accordance with our Refund Policy.

Botsense-Initiated Termination: We reserve the right to suspend or terminate your account immediately, without prior notice, if:

  • You breach any provision of these Terms.
  • You engage in prohibited uses as described in Section 5.2.
  • Your WhatsApp Business Account is banned or restricted by Meta.
  • You fail to make payment within the grace period specified in Section 6.5.
  • We are required to do so by law or regulatory order.

Upon termination, your access to the platform will be revoked. You may request export of your data within 30 days of termination, after which it may be permanently deleted.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Botsense Tech Private Limited, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. This includes, but is not limited to, loss of revenue, loss of data, loss of business opportunities, or damages caused by service interruptions, regardless of whether we were advised of the possibility of such damages.

Our total liability for any claim arising from these Terms or your use of our services shall not exceed the amount you paid to Botsense in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Botsense Tech Private Limited, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with:

  • Your use of our services in violation of these Terms.
  • Content you send or distribute through our platform.
  • Your violation of any applicable law, regulation, or third-party rights.
  • Any complaint or action by a recipient of messages you sent through our platform.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms or the use of our services shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh, India. Both parties agree to submit to the personal jurisdiction of these courts.

14. Modifications to Terms

Botsense reserves the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or through a notice on our platform. Your continued use of our services after any modifications constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services and close your account.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect. The invalidity of any provision shall not affect the validity of any other provision of these Terms.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Legal Entity: Botsense Tech Private Limited (CIN: U51390MP2019PTC049306)
  • Email: hello@botsense.io (general) | support@botsense.io (support)
  • Phone: +91 96303 36433
  • Address: 3rd Floor, Prestige Vihar, Scheme No 74C, Vijay Nagar, Indore, Madhya Pradesh 452010, India
  • Website: botsense.io